The process
Simple by design.
Relook makes it easy to buy, sell, and rent fashion with real protection at every step. Pick your role to see exactly how it works.
For buyers
Shop with confidence.
Every purchase is backed by our buyer protection guarantee. If it doesn't arrive, or isn't as described, we've got you.
Create your account
Sign up in seconds with your email. Verify your identity to unlock all features including rentals and selling.
Browse & discover
Explore thousands of curated listings. Filter by size, brand, condition, and price. Save favourites to your wishlist.
Buy or rent
Choose to purchase a piece outright, or rent it for a set period. Both options are available on most listings.
Checkout securely
Pay via Stripe with full encryption. Your funds are held in escrow until delivery is confirmed. Raise a dispute if needed within 72 hours.
What protects everyone
The same safety net at every step.
Whether you're buying, selling, or renting, the platform protects both sides of every transaction.
Escrow protection
Your money sits with Stripe, not the seller, until you've confirmed delivery.
2-day dispatch
If a seller fails to dispatch within 2 business days, the order auto-refunds.
72-hour disputes
Inspect on arrival. Raise a dispute with photo evidence within 72 hours.
ID-verified sellers
Every seller and renter completes Stripe Identity verification before listing or renting.
Still have questions?
The FAQ has detailed answers on fees, disputes, postage, rentals, and more.
Available now
Ready to get started?
Download Relook and start buying, selling, and renting fashion today.